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FAQ
If your question is not found below, email your question to Admin@MyPotable.com
What is Potable's refund policy?
If for any reason you are not completely satisfied with your purchase within 30 days of placing your order, Potable™ will refund your entire purchase (less shipping) with no questions asked. Simply e-mail Admin@MyPotable.com your return request, along with a copy of your purchase order. Potable™ will respond to you shortly with further instructions.
How do I cancel an order?
Any order which has not been shipped may be cancelled. Simply e-mail Admin@MyPotable.com your cancellation request. Once your Potable™ ships (which could be immediately!), it cannot be cancelled.
I received the wrong order, now what?
If your Potable™ order is incorrect, please email Admin@MyPotable.com. Please include your purchase order. Any wrong orders must be claimed within 30 days of purchase.
How does Potable measure its temperatures?
For beverages to be considered. "Ice Cold," they must have a temperature reading of between 32.1 degrees Fahrenheit (just above freezing) and 40 degrees Fahrenheit.
Potable's Dual Wave: Odyssey 40 oz. Tumbler was filled with ice, topped off with tap water, and the lid was then closed. After one hour the temperature of the water read 32.7 degrees Fahrenheit. After 42 hours, the water temperature read 33.9 degrees Fahrenheit, with a chunk of ice remaining in the water. The test was done indoors at a constant room temperature of 72 degrees Fahrenheit.
For beverages to be considered, "Hot," they will have a reading of between 130 and 160 degrees Fahrenheit. Consuming beverages above 160 degrees Fahrenheit poses a burn hazard and is not recommended. 39 oz. of 160 degree Fahrenheit water was sealed in a Potable Dual Wave: Odyssey™ 40 oz. Tumbler. After 13 hours, the temperature of the water read 130 degrees Fahrenheit. The test was done indoors at a constant room temperature of 72 degrees Fahrenheit.
What is Potable's Warranty?
All Potable™ tumblers come with a lifetime warranty against defects in manufacturing, workmanship, and materials.
The warranty is only valid when Potable™ tumblers are used for their intended purpose and are cared for in accordance with the provided instructions. Warranty does not cover normal wear and tear, aesthetic defects, or damage from improper use/care.
This warranty applies only to new products purchased from Potable™ and any of its authorized sellers and is not transferable.