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If for any reason you are not completely satisfied with your purchase within 30 days of placing your order, Potable will refund your entire purchase (less shipping) with no questions asked. Simply email Admin@MyPotable.com your return request, along with a copy of your purchase order. Potable will respond to you shortly with further instructions.

Any order which has not been shipped may be cancelled. Simply email Admin@MyPotable.com your cancellation request. Once your Potable ships (which could be immediately!), it cannot be cancelled.

If your Potable order is incorrect, please email Admin@MyPotable.com. Please include your purchase order. Any wrong orders must be claimed within 30 days of purchase.

For beverages to be considered. "Ice Cold," they must have a temperature reading of between 32.1 degrees Fahrenheit (just above freezing) and 40 degrees Fahrenheit.

Potable's Dual Wave: Odyssey 40 oz. Tumbler was filled with ice, topped off with tap water, and the lid was then closed. After one hour the temperature of the water read 32.7 degrees Fahrenheit. After 42 hours, the water temperature read 33.9 degrees Fahrenheit, with a chunk of ice remaining in the water. The test was done indoors at a constant room temperature of 72 degrees Fahrenheit.

For beverages to be considered, "Hot," they will have a reading of between 130 and 160 degrees Fahrenheit. Consuming beverages above 160 degrees Fahrenheit poses a burn hazard and is not recommended. 39 oz. of 160 degree Fahrenheit water was sealed in a Potable Dual Wave: Odyssey 40 oz. Tumbler. After 13 hours, the temperature of the water read 130 degrees Fahrenheit. The test was done indoors at a constant room temperature of 72 degrees Fahrenheit.