Within 30 days of placing your order, if for any reason you are not completely satisfied with your purchase, Potable® will refund your entire purchase amount (less shipping) with no questions asked, once your Potable® tumbler (and any accompanying accessories/box) is received at Potable HQ and is free from any damage or user-generated defect, such as aesthetic blemishes, scrapes, dents and the like. Simply e-mail Admin@MyPotable.com your return request, along with a copy of your purchase order. Potable® will respond to you shortly with further instructions.

Potable® cannot accept any returns or issue refunds if your Potable® has been damaged in any manner, such as from accidental dropping or dishwasher use, even if such damage occurred within the first 30 days of your purchase.

Potable's® vacuum seal will ensure your beverages maintain their temperatures for the stated times. Any defect in the vacuum seal will be immediately apparent when the beverage loses its temperature in a very short period of time. Tumbler replacements and/or returns due to defects in the vacuum seal (i.e., due to claims of quick temperature loss) will only be honored for the first 30 days following your purchase. After 30 days from purchase, Potable™ will not honor any such claims because the vacuum seal can only be compromised through manufacturer defect/shipping damage (which would be noticeable within hours of the very first use), subsequent tumbler misuse (i.e., putting the tumbler in the dishwasher) or accidental damage (e.g., dropping your tumbler on a hard surface). Please make sure to use/test your tumbler within 30 days from purchase to ensure your vacuum seal has not been compromised.

Please Note: Once a tumbler has been engraved, the order cannot be cancelled or changed. Returns for custom engraved tumblers/mugs are only permitted for manufacturing defect and Potable's standard 30-day refund policy does not apply. Customer is responsible for all return shipping fees and is encouraged to purchase tracking/insurance.

Any order which has not been shipped may be cancelled. Simply e-mail Admin@MyPotable.com your cancellation request. Once your Potable® ships (which could be immediately!), it cannot be cancelled.

If your Potable® order is incorrect, please email Admin@MyPotable.com. Please include your purchase order. Any wrong orders must be claimed within 30 days of purchase.

For beverages to be considered. "Ice Cold," they must have a temperature reading of between 32.1 degrees Fahrenheit (just above freezing) and 40 degrees Fahrenheit.

Potable's® Dual Wave: Odyssey 40 oz. Tumbler was filled completely with ice, topped off with cold tap water, and the lid was then closed, with the twist on cap remaining sealed. After one hour the temperature of the water read 32.7 degrees Fahrenheit. After 42 hours, the water temperature read 33.9 degrees Fahrenheit, with a chunk of ice remaining in the water. The test was done indoors at a constant room temperature of 72 degrees Fahrenheit.

For beverages to be considered, "Hot," they will have a reading of between 130 and 160 degrees Fahrenheit. Consuming beverages above 160 degrees Fahrenheit poses a burn hazard and is not recommended. 39 oz. of 160-degree Fahrenheit water was sealed in a Potable's® Dual Wave: Odyssey™ 40 oz. Tumbler. After 13 hours, the temperature of the water read 130 degrees Fahrenheit. The test was done indoors at a constant room temperature of 72 degrees Fahrenheit.

If you use less ice, or if you add a warm beverage to the ice, the amount of time your Potable® will stay ice-cold will drop accordingly. 37+ hours of ice-cold temperature is achieved under the above-described conditions.

All Potable® tumblers come with a 30-day warranty against defects in manufacturing, workmanship, and materials. Such defects will be apparent within the first 30 days of receiving your Potable.

The warranty is only valid when Potable® tumblers are used for their intended purpose and are cared for in accordance with the provided instructions. Warranty does not cover normal wear and tear, aesthetic defects, or damage from improper use/care, such as dropping the tumbler, using it in the microwave or degradation from use in the dishwasher.

Potable® does not advise you to use a dishwasher to clean your tumbler. Doing so can compromise the vacuum seal, causing all insulation and temperature control to be lost. If your vacuum seal is lost, it cannot be repaired. Potable's® warranty does not extend to any damage or issues stemming from dishwasher use.

The Potable® warranty applies only to the original purchaser and is non-transferable. Warranty claims may only be submitted by the original purchaser. Products received as a gift, promotional item, giveaway, prize, or other complimentary item are not eligible for warranty coverage.

The ceramic interior of your Potable tumbler has been tested to meet industry standards for durability. However, like all ceramic-coated drinkware, the coating may show scratches, chips, or other surface wear over time if subjected to misuse, impact, or contact with hard or abrasive objects.

Minor superficial scuffs and surface abrasions are a normal part of everyday use and are cosmetic in nature. These marks do not affect the performance, safety, or structural integrity of your tumbler and should not be a cause for concern.

To help preserve the ceramic lining, avoid using metal utensils, forcefully inserting straws, or adding ice in a manner that may forcefully impact the interior surface. Cosmetic wear and damage to the ceramic coating—including scratches, chips, cracks, peeling, discoloration, or other surface damage resulting from misuse, impact, improper care, or normal wear—is not covered under the Potable® or manufacturer's warranty. Treat your tumbler with care.

This warranty applies only to new products purchased from Potable® and any of its authorized sellers.

From time to time, Potable® may upgrade a Signature Series order to a Luxury Series at no additional cost as a thank-you for your business and support. If your order is selected, you'll receive a stainless steel Press-Pop Straw™ and a glass Press-Pop Straw™ in place of a plastic straw. Because these premium straws are included with the Luxury Series, the TRITAN™ plastic Press-Pop Straw™ will not be included in the upgraded order.